FAQs

Both are handheld, high-pressure heads that fit a standard hose. Choose Shower Power if you want the widest coverage and the most spray settings: a 140 mm face, seven modes from soft rain to a firm massage, and a fine-mist setting. Choose Shower LUX if your tap water is hard or chlorinated: it filters the water in the handle as it boosts the flow, and it comes with a hose, a wall bracket and five spare cartridges.

Yes, in almost every home. Both heads use the universal G1/2 thread found on standard shower hoses in the US and most other countries, so you unscrew the old head and screw on the new one by hand. No tools and no plumber are needed. Shower LUX also ships with its own 5 ft hose and wall bracket if you would rather replace the whole set.

Email us at info@inzinnergy.com and our customer service team will be happy to help with whatever you need. We reply within 24 hours, Monday to Friday.

Standard shipping across the US is free on orders over $70 and $8 on orders below that. Express shipping is available at checkout for $15. International rates are calculated at checkout based on your address.

Yes. Beyond the US we ship to Canada, the United Kingdom, Australia, New Zealand and a range of countries across Europe, the Middle East and Asia. Rates and carriers are shown at checkout once you enter your address.

Orders ship from our fulfilment warehouse in Hong Kong.

Because we aim to process orders as fast as possible, please request any change or cancellation within 12 hours of ordering. Requests after this time cannot be accepted, but your order can still be returned for a full refund once it has been received.

We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal. Every payment is processed through an encrypted checkout.

All orders are handled and shipped from our warehouse Monday to Friday. Orders are processed within 1 to 3 business days of the order date and shipped the next business day after processing. We do not ship on weekends, and please allow a little extra time during holidays and sale seasons.

Due to high demand, orders may take 2 to 4 weeks to arrive. You will receive a confirmation email when your order ships.

If your order has not arrived within 30 days of shipping, you are eligible for a full refund. Email us with your order number and we will sort it out.

The prices on our site are shown in US dollars and do not include import taxes. Depending on where you live, import duties, taxes and customs fees may be charged once your order reaches its destination. These are determined by your local customs office, are your responsibility, and are not received by us. We are not responsible for delays caused by customs in your country. For details, please contact your local customs office.

You have 30 days from the day you receive your order to request a return. Items should be unused, in their original packaging, and accompanied by your order number. Email info@inzinnergy.com to start a return and we will send you the instructions.

Please contact us as soon as your package arrives if anything is incorrect, missing or defective. Include your order number, photographs of the item and any related details, and we will do our very best to resolve your case as quickly as possible.

All refunds are credited to your original form of payment. If you paid by credit or debit card, the refund is sent to the card-issuing bank within 7 to 10 business days of us receiving the returned item or the cancellation request. If it has not appeared after that, please contact your bank or card company, as it can take a little longer to post to your account.